Troubleshooting

Most problems have a quick cause and a quick fix. Find the symptom below. If it is not listed or the fix does not work, contact support with the details listed at the end of this page.

Payments#

I paid but the order still says Waiting#

1. Make sure you pressed I have paid. The panel checks every 30 seconds after that, and confirmation needs the transfer to be finalized on chain, which normally takes well under a minute.
2. Check the transfer on Solscan: it must go to the exact address shown for this order, and it must have succeeded.
3. Check the amount received. If an exchange took its withdrawal fee from the amount, the address may have received less than the price. See matching rules.
4. Check it was one transfer. Two smaller transfers are not added together.

The order expired, but I had sent the payment#

Do not pay again. Send support the transaction signature of your transfer and the wallet address you were connected with. The signature lets us find the payment on chain and credit the right balance.

I sent SOL to an old payment address#

Payment addresses are reserved per order for 30 minutes. A transfer to an address outside its reservation is not matched automatically. Contact support with the signature.

I sent more than the price#

The order is matched as long as the amount is at least the price, and the package is credited normally. For anything you sent on top, contact support with the signature.

Wallet and sign-in#

My wallet is not detected on desktop#

• Make sure the extension is installed and unlocked, then reload the panel.
• If several wallet extensions are installed, one may take over the others. Disable the ones you are not using, or use the QR code option.
• Private windows often run with extensions disabled.

On iPhone, the wallet opens but I am not sent back#

Use Phantom or Solflare, which support returning to the browser. If the return does not happen, open the panel in the browser inside the wallet app instead; the wallet is detected there directly.

My balance shows zero#

The balance belongs to a wallet address. Check that the address shown in the panel is the one you used when you bought the package. A different wallet, or a different account inside the same wallet app, has its own balance.

Sessions#

The token lookup shows no name or logo#

Brand new tokens can take a moment to appear in metadata services, and some tokens have no image. As long as the mint is correct the session will work. Double-check the mint against the Pump.fun page.

Start says my balance is too low#

The total is volume per token times the number of tokens. Lower one of them, or buy a package; packages stack on the balance you have.

My session is still Queued#

If it was scheduled, it stays Queued until its start time in UTC; check the time shown in the list. A session launched to start now normally moves on quickly. If it stays Queued for long, contact support with the session ID from the session detail.

I want to change a running session#

Settings cannot be edited after launch. Stop the session, which refunds the untraded volume, then use Run again to start a new one with changed settings. See Session lifecycle.

Contacting support#

Write to support@pumpcrate.com or message @pump_crate_bot on Telegram. Include what applies:

• The wallet address you connect with.
• The transaction signature of the payment or trade.
• The order ID or session ID from the panel.
• What you expected and what you see.